Support
Short lines, quick help
Start with Iris, the AI assistant in Photopilot. Is work stalled? Call, message, or email our team.
- Iris, the AI assistant First step Ask in natural language first Searches and arranges it after your approval, without credits.
- WhatsApp +31 6 43424567 If Iris doesn't help enough or for a screenshot.
- Phone +31 6 43424567 If work is halted or in case of urgency.
- Mail [email protected] For tickets, attachments, and non-urgent questions.
Response time
Weekdays 09:00 to 17:30. If work is completely halted, we also check outside office hours. Then mention urgent in the subject.
FAQ
Frequently Asked Questions
How is your support?
We typically respond to your email within an hour, and often you'll have a solution the same day. You can also call or WhatsApp us at +31 6 43424567. Many questions about how the interface works are immediately answered by Iris, our assistant in Photopilot.
How do I reach Photopilot support?
Start with Iris, the AI assistant in the dashboard. If you're stuck or it's urgent, call or WhatsApp +31 6 43424567 or email [email protected].
What are the support hours for Photopilot?
On weekdays from 09:00 to 17:30. If work is completely halted, the team will also check outside office hours; mark the subject as urgent.
How can Iris, the AI assistant of Photopilot, help?
Iris finds everything for you in Photopilot and can operate the entire app: statuses, exports, settings, and explanations. Iris only makes changes after your approval, and asking Iris questions doesn't cost credits.
What information should I include with a support request?
Always mention the item, the batch, and the destination, such as the webshop. If supplier images don't link properly, include a sample file, ZIP file, or the folder structure.
Why does an item stay on review or exception?
Usually, it's not clear enough which article, color, or image position belongs to the file. Reliable links proceed; uncertainties remain visible for approval or correction.
Does a new supplier delivery overwrite existing photos?
No. New deliveries come in as a batch with version control and audit log. Through approval or export rules, you decide what existing live images can be replaced.
Why isn't an approved image returning to the webshop?
Then we look at publication status, required product data, image slots, and export destination. Each destination has its own rules; always mention item, batch, and destination when contacting support.
What question should I ask Iris first?
Name the product, batch, or source. For example, ask why a product is still under review, which images are missing, or why a batch has not been published yet.
What do I do if Iris doesn't solve my question?
Call or WhatsApp us at +31 6 43424567. We’ll take a look with you and use the details from your earlier question; on WhatsApp, you can also share a screenshot.
How do you help so quickly with a small team?
When you contact support, our systems collect the relevant data right away, and recurring technical checks are automated. That helps us see what is going on faster and gives the team more time for your question.